High Touch, Inc. | AutoQue

Voice Talent

Luis Rogriguez — Sat, 06 Mar 2010 10:42:43 +0000

Advanced IVR Technology

Luis Rogriguez — Sat, 06 Mar 2010 02:28:20 +0000

State Of The Art Call Center

Luis Rogriguez — Fri, 05 Mar 2010 05:21:07 +0000

We’ve partnered with some of the industries best to deliver an unparalleled communications back bone you can count on.

Server Rack

Redundant Power

N+1 Uninterruptable Power Systems

N+1 Redundant Generator System

N+1 Cooling

Ultrasonic Humidification

Multi-Layer Security

Network

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Tier 1 Service Provider

Advanced Transport Network with Terabit Capacity

34 Nortel DMS-500 Switches for voice traffic

Advanced DWDM/optical switching technology

High Touch Integration

admin — Wed, 03 Mar 2010 07:17:54 +0000

Step away from CSV exports and ftp uploads and move into a “set and forget” model. As an integrated solution, the High Touch Point-of-Sale gives you enterprise wide control over the What, When, Who, and How of customer communication.

What… kind of message to deliver.
When… to deliver the message.
Who… to call.
How… to make sure your customers have options.

Dialing Parameters

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Dialing Schedule

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Call Result Codes

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Call Activity Screen

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RSSS Integration

Luis Rogriguez — Wed, 03 Mar 2010 06:44:37 +0000

Use the power of a tool you already know! RSSS has extended LR-CUST, so now you can leverage it to customize how you pull data for AutoQue.

Dialing Parameters 1

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Contact History

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Results

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Results Summary

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Roadmap

Luis Rogriguez — Mon, 08 Feb 2010 21:34:13 +0000

Prospective AutoQue Development

POS Integrated Short Messaging Service (i.e. SMS or Text Messaging) – Send your clients payment reminders via Text!*
POS Integrated Touchtone Pay-by-Phone – Start receiving payments during off hours via an automated phone cashier!*
Call Me – Allow customers to initiate a phone call from your Website!*
Enterprise Web Based Dashboard – Login via web and run on-demand reporting, Monitor Key Performance Metrics and more!*

*New Features development is subject to completion of research phase, conceptual phase, and executive approval. To show your support for one or more of the features above please leave a comment below.